Ga terug

  • Functieomschrijving

  • Vereisten

  • Wij bieden

  • Jouw groei

  • Bedrijfsinformatie

  • Sollicitatieprocedure

Ga terug

  • Functieomschrijving

  • Vereisten

  • Wij bieden

  • Jouw groei

  • Bedrijfsinformatie

  • Sollicitatieprocedure

Functieomschrijving

As a Customer Support Assistant, you will be responsible for delivering a smooth and professional customer experience from the first contact through to order delivery.

  • Be the first point of contact for distributors and end users, handling questions, requests and issues in a professional and customer-oriented way.
  • Manage the complete order process, from order intake through logistics, including coordinating shipments and transport.
  • Provide high-quality customer support via phone, email and chat.
  • Follow up on customer requests and issues and ensure timely and effective resolution.
  • Keep customer information, interactions and issues accurately recorded in our CRM system.
  • Identify recurring customer issues and share insights with internal teams to help improve our products and services.
  • Proactively identify opportunities to improve our customer service processes and contribute to initiatives that make our way of working more efficient.
  • Work closely with colleagues across different teams to ensure a seamless customer experience.

Vereisten

You are a customer-oriented and solution-focused person who enjoys taking ownership and working in a fast-paced environment.

You bring:

  • Fluency in English and French, both written and spoken - this is essential.
  • A minimum of a Bachelor's degree is required.
  • Excellent communication and problem-solving skills.
  • A structured and accurate way of working, with a strong eye for detail.
  • The ability to prioritize and manage multiple tasks while maintaining a high level of service.
  • A proactive, positive and customer-centric mindset.
  • Previous experience in customer support, order administration or a similar role is a plus.
  • Experience with Microsoft Dynamics 365 Business Central is an advantage.

Must-have

  • Professionele bachelor
  • Bachelor

Nice-to-have

  • 2 jaar relevante ervaring,
  • Behandelt: Binnenkomende oproepen (consumentendienst, opnemen van bestellingen, bijstand en hulp aan klanten, ...)
  • Rekening houden met de wensen en behoeften van klanten en hiernaar handelen.
    Informatie en ideeën schriftelijk of mondeling overbrengen.
    Meningen en hun gevolgen tegen elkaar afwegen aan de hand van relevante criteria.
    Samenwerken om tot een gezamenlijk resultaat te komen.
  • Nederlands
    Engels
    Frans

Wij bieden

At Gymna International, you will become part of a collaborative and international team where customer satisfaction, quality and teamwork are at the heart of what we do.

We offer:

  • A competitive salary and benefits package.
  • A friendly and supportive working environment.
  • Opportunities for professional growth and development.
  • The opportunity to play a meaningful role in improving the customer experience and contributing to the continued growth of Gymna International.

Groei met ons mee

    Bedrijfsinformatie

      Sollicitatieprocedure

        Job image
        G

        Customer Support Assistant

        Gymna Uniphy

        Bekijk deze vacature ook via VDAB