Functieomschrijving

We are currently hiring a full-time CX office manager for one of our clients.

The CX Office Manager plays a pivotal role in enabling the Head of CX to operate at full strategic capacity. This position combines executive-level content production, business intelligence, vendor coordination, and operational discipline into a single highly trusted role. The ideal candidate is a proactive, detail-obsessed professional who thrives in complex, multi-stakeholder environments and knows how to get things done.

In this role, you will:

• Deliver executive-level presentations for senior leadership and CX governance forums
• Use AI tools to efficiently create high-quality, on-brand content
• Translate complex data into clear, compelling visual narratives
• Manage and improve the VoC Office documentation ecosystem (structure, versioning, standards)
• Proactively anticipate and prepare documentation aligned with key milestones
• Draft internal communications and consolidate inputs for reports and executive briefings
• Ensure clarity and consistency across CX communications
• Manage vendors and budgets, ensuring SLA delivery and tracking spend vs. plan
• Maintain vendor and contract oversight (trackers, renewals, reviews)
• Track priorities, manage follow-ups, and coordinate agenda, meetings, and events
• Act as the central point of contact for internal coordination

This is a full-time position (38 hours/week) with a flexible working schedule. The role offers a hybrid work setup, with a mix of home working and on-site presence in Wommelgem and Zaventem.

Vereisten

Candidate Requirements:

• Language: Fluent/native English (written & verbal); French is a strong asset
• Proactivity: Anticipates stakeholder needs and acts independently; solution-oriented mindset
• Matrix navigation: Comfortable in complex, global matrix organisations with diverse stakeholders
• AI proficiency: Hands-on experience with AI tools (e.g., Microsoft Copilot, AI writing assistants, MS365 suite); advanced in PowerPoint, SharePoint, Teams
• Project management: Manages multiple workstreams, prioritises effectively, meets deadlines with minimal supervision (PM tools a plus)
• Attention to detail: High accuracy standards; identifies and resolves issues before reaching leadership
• AI mindset: Strong interest in driving AI adoption within a global team
• Communication & follow-up: Excellent communication skills; confident and persistent in stakeholder follow-up
• Experience supporting corporate teams and/or executives in a global environment
• Strong technology affinity
• 10+ years’ experience (or 5–10 years for high-potential), ideally in Customer Service, Consulting, or Communication
• Experience in Customer Experience (CX) and/or Employee Experience (EX)

Must-have

• Graduaatsopleiding (HBO5)
• Graduaat (Hoger beroepsonderwijs) Bachelor

Nice-to-have

• 2 jaar relevante ervaring,
• Acties ondernemen om je functioneren te verbeteren.

  Efficiënt blijven functioneren onder sterke druk, in moeilijke situaties of bij tegenslag.

  Informatie en ideeën schriftelijk of mondeling overbrengen.

  Rekening houden met de wensen en behoeften van klanten en hiernaar handelen.

  Aandacht hebben voor kwaliteit en fouten voorkomen.

  Gedrag of werkwijze gemakkelijk aanpassen aan veranderende situaties en verschillende personen.

  Handelen in overeenstemming met de waarden en normen van de organisatie.
• Engels

  Frans

Wij bieden

You will join one of our clients, a company where values such as initiative, respect and professionalism are highly valued.

In addition to a competitive monthly salary, we offer an attractive benefits package, including:

• A net daily allowance
• Meal and eco vouchers
• A performance-based non-recurring bonus
• Full reimbursement of commuting costs
• Comprehensive hospitalisation insurance, with the option to extend coverage to family members

Groei met ons mee

Bedrijfsinformatie

Sollicitatieprocedure