As a operational Team Lead Collections, you are not only responsible for the day-to-day management of the team, but you also actively participate in the operational debt collection process. You are the point of contact for complex cases, monitor the quality of follow-up and ensure that the team works with focus and energy every day. You combine leadership with a hands-on mentality and contribute directly to improving cash flow and customer relations.

Your role and responsibilities

- You will manage the credit collection team and coach and support them in their daily work.
- You will monitor the quality of the collection process and provide support in complex cases.
- You actively work on process improvements and implement optimisations.
- You analyse payment behaviour and initiate process improvements for KPIs such as DSO, ageing and dispute follow-up.
- You are the point of contact for escalations and structural solutions.
- You maintain close contact with Sales, Customer Service and Finance to ensure cases are handled smoothly.

What’s in it for you?

- A varied position with both operational and managerial responsibilities.
- Plenty of room for improvement, initiative and professional development.
- A warm and committed team that is ready for your leadership.